1st September 2021

Job Opportunity – L&D Assistant – Client Services

We are delighted to announce that we are recruiting a Learning and Development Assistant – Client Services to join the team at Impact – Psychology for Business. Please see details below

Job Description

Job Title:                            Learning and Development Assistant – Client Services

Holidays:                             30 days + birthday day off

Salary:                                  £21-22,000 per annum (dependent on experience)

Work pattern:                  Full-time, 37.5 hours per week (flexible working considered)

Location:                            Office-based, Whitefield, Greater Manchester

An exciting opportunity has arisen to join our close-knit and friendly team as a Learning & Development Assistant – Client Services. We are seeking a highly motivated, proactive and well-organised professional to provide operational and administrative support and play an integral part in the delivery of excellent occupational psychology services to our clients.

Job Specification

  • Deal with telephone and email incoming and outgoing correspondence and answer general queries, providing a reliable first point of contact for all learning and development matters
  • Demonstrate outstanding customer service
  • Schedule meetings and provide assistance in planning and delivery of events, e.g., workshops, coaching interventions, Development Centres, etc.
  • Support the Business Psychologists and Chief Exec with project management and learning and development activities, including preparing materials, setting up psychometric tests, handling correspondence with candidates/participants, taking notes during meetings, and providing technical support during virtual deliveries
  • Manage diaries for team members
  • Maintain the company’s database and manage the project management system (
  • Support the company’s marketing strategy and manage Impact’s social media accounts
  • Identify networking opportunities
  • Undertake any other administrative duties appropriate to the level of the post as required
  • Always maintain confidentiality and promote equality, diversity and inclusion
  • Be aware of personal development needs, taking steps to enhance own performance and professional development
  • Carry out all work in a manner consistent with the values of Impact Psychology for Business

Person Specification

  •  Minimum of 2-years relevant administrative experience (essential)
  • Experience of working in a fast-paced environment (essential)
  • Outstanding customer service (essential)
  • Ability to communicate effectively in a professional manner in person, writing and telephone (essential)
  • Excellent verbal and written communication (essential)
  • Ability to organise and prioritise a busy workload to meet tight deadlines (essential)
  • Excellent skills in supporting and developing office systems (essential)
  • Ability to use own initiative, problem solve and be adaptable (essential)
  • Ability to consult with colleagues and work as part of a team (essential)
  • Outstanding attention to detail (essential)
  • A discreet and confidential approach to sensitive personal data (essential)
  • Fluency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.) (essential)
  • Good knowledge of how to use video platforms, including Zoom and Microsoft Teams (essential)
  • Good knowledge of office administration systems, e.g., (desirable)
  • Minimum of A level education (essential)
  • Bachelor’s degree or equivalent (desirable)
  • CIPD Level 3 Qualification in L&D/HR (desirable)

Full job description and person specification can be found below

L&D Assistant – Client Services Detailed JD&PS

How to Apply

To apply for this job, please email your up-to-date CV and a cover letter to Ro Fasoura, Business Psychologist at [email protected] (please CC Maria Moneva, [email protected] in the email). Closing date of applications is 23rd September at 10:30am.

Please note that your cover letter should answer the following questions:

1.How do your skills, qualifications and experience match the job outline? What you would bring to the role that would make you the ideal candidate (300 words max)

2.Why are you interested in working for Impact Psychology for Business? (200 words max)

3.What type of work environment brings out the best in you and how do you contribute to it? (100 words max)

If you have any questions about the vacancy or need any further information, please contact Ro Fasoura at [email protected] or Maria Moneva at [email protected].


*Please note that we operate a non-smoker policy and as we are supporting staff with disabilities, we cannot accommodate a smoker on the office premises.

*Please note that you have to be eligible to work in the United Kingdom in order to be considered for this role. We are not able to sponsor any working visas.